(847) 400-4855

Frequently Asked

Questions

General Info

How do I get started?

The process is simple. The first step is to call Jim directly at (847) 400-4855 to schedule a free, private, and no-obligation consultation at a time that is convenient for you.

Where do the appointments take place?

Your comfort and privacy are our top priorities. Jim can meet with you at our secure, private office in Glenview, or he is happy to travel to your home or a location of your choice within the North Shore and surrounding suburbs.

Is there a fee for an evaluation or offer?

No. All of our consultations, evaluations, and offers are completely free. You will never be charged a fee for our service, and there is absolutely no obligation to sell.

What are your hours of operation?

We operate by appointment only to ensure every client receives dedicated, one-on-one attention. We offer flexible scheduling, including evenings and weekends, 7 days a week.

Pricing & Your Offer

How do I know I'm getting a fair price for my items?

Transparency is the foundation of our business. Your offer is based on three clear factors: the purity of the metal (e.g., 14k, 18k), its exact weight, and the live market price at the moment of your appointment. Jim explains this process step-by-step.

Do I have to sell my items if I get an offer?

Absolutely not. Our offers are always free and come with no pressure or obligation. You can accept the offer on the spot, or take as much time as you need to think about it. Our goal is to provide you with information, not to pressure you into a sale.

How and when do I get paid if I accept the offer?

You are paid immediately. Once you accept the offer, Jim will provide a professional check on the spot. We can also discuss other convenient digital payment options like Zelle or Venmo during your appointment.

Do you buy everything, or only certain pieces?

We specialize in buying gold, silver, and platinum. This includes a wide range of items such as unwanted or broken jewelry, coins, bullion, watches, and sterling silver flatware. If you're unsure about an item, the best first step is a quick phone call.

The Appointment & Process

What can I expect during my appointment?

You can expect a simple, private, and respectful conversation. Jim will sit with you, examine your items carefully, and explain what he's looking for. The entire process is confidential and focused on your comfort and confidence.

Do I need to bring anything with me to the appointment?

Please bring the items you are considering selling and a valid, government-issued photo ID, which is required for our records.

How long does a typical appointment last?

While it depends on the number of items you have, a typical evaluation takes between 20 to 45 minutes. We will take as much time as needed to ensure all of your questions are answered thoroughly.

I'm concerned because some of my items are family heirlooms. How are they handled?

We understand completely. Jim handles every item with the utmost care and respect, acknowledging that many pieces carry significant sentimental value. All testing and weighing is done directly in front of you on protective surfaces.